The Open Web can learn comment moderation from Instagram

Instagram

Starting today, you can protect your account from unwanted interactions with a new feature called Restrict. Bullying is a complex issue, and we know that young people face a disproportionate amount…

Source: Empowering Our Community to Stand up to Bullying – Instagram

 

Bullying is about power and perception. When someone cyberbullies you, the idea that other people can see the comments and choose to ignore them, which makes bullying banal, or even someone else’s comedy, that idea is sometimes more hurtful than the comments themselves.

What’s interesting to me is that Restrict is a rehashing of a system that has existed since forever on the Open Web – comment moderation. The ability for a blog to not show a person’s comments has existed forever, and due to the lack of transparency and user-feedback in companies like Facebook and Google, has largely been ignored until they get to it.

However, Restrict is an improvement, depending on how they’ve implemented it. In blog comment moderation, the bully/poster sees and knows that their comment is under moderation. This gives them cause to go and continue their bullying on some other platform.

Restrict seems to make it so that the bully will not find out they are under review. This is a powerful tool, because the perception for the bully will be that other people saw their comment and ignored it, thereby removing the feedback loop that pushes them to bully more. Simultaneously, for the bullied, it will tell their subconscious that their community has not abandoned them in favor of the bully, because the community can’t even see the bully’s comments.

If this is how it’s implemented, and if it is successful, I’d say this is a good thing for the Open Web and for comment systems like Disqus and WordPress to also implement. Taking power from the bully means letting them think that their ‘hot takes’ have been ignored by bystanders. In this case, perception is power, and the bullied should be able to wield it.